Clear answers before you begin.

The SKN Wellness online store is available to UK residents aged 18 or over. Some products, including prescription-grade skincare and certain dental products, require a consultation or clinical approval before they can be supplied.

No. SKN Wellness currently ships within the UK only.

Yes. SKN Wellness is a UK-based, clinic-led brand with care guided by dental and medical aesthetic professionals. Prescription skincare, whitening and injectable treatments are assessed in line with UK clinical, prescribing and dental regulations.

SKN Wellness combines online access to professional skincare and oral wellness products with consultation-led clinical care. The aim is not just to sell products, but to help clients choose the right routine, treatment pathway and maintenance plan for their skin, smile and confidence.

Yes. New clients can book consultations, shop eligible products and enquire about treatment pathways. If a product or treatment requires clinical review, the team will guide you through the correct consultation route.

Some medical-grade skincare can be bought directly, while prescription-only products require consultation and approval. This protects your skin barrier, medical safety and treatment results.

You may be asked for your skin goals, medical history, current routine, photographs and a video consultation where required. A qualified professional will then assess suitability and recommend a safe, personalised plan.

Most consultation requests are reviewed within 1 to 3 working days. More complex cases, missing information or clinical queries may take longer.

Yes. You can book an in-clinic consultation for skin treatments, facial aesthetics, oral wellness, teeth whitening, Invisalign and smile planning through the consultation booking page.

Prescription-grade skincare uses active ingredients at strengths that need professional assessment. It is designed for targeted concerns such as acne, pigmentation, melasma, ageing skin, texture, rosacea-prone skin and post-treatment recovery.

To purchase prescription-only ZO Skin Health products, you need to complete the required consultation process. Once approved, suitable products can be unlocked for purchase through your SKN Wellness account.

Yes. If a product is prescription-only, an up-to-date clinical review is still required, even if you have previously used ZO products elsewhere or through another clinic.

Yes. SKN Wellness can help create routines for acne and congestion, pigmentation and melasma, ageing skin, fine lines, dehydration, redness, texture and post-treatment recovery. The plan may include professional skincare, in-clinic treatments or both.

SKN Wellness offers professional skincare including ZO Skin Health and Medik8, alongside curated oral wellness products. You can browse by skin concern, ingredient, brand or product type in the online shop.

Orders are usually dispatched within 1 to 3 working days after approval, where approval is required. Delivery times can vary depending on courier services and location.

Yes. SKN Wellness orders are sent in plain, discreet packaging.

Non-prescription items may be returned within 7 days of receipt if they are unopened and unused. Returns are usually issued as store credit. Always contact the team with your order number before sending anything back.

You can start with an online enquiry or consultation request, but injectable treatments such as dermal filler, anti-wrinkle treatment, polynucleotides and Profhilo require in-person assessment and treatment in clinic.

Professional at-home whitening can be safe when prescribed and supervised by a qualified dental professional. SKN Wellness does not supply whitening without the appropriate dental assessment.

Yes. SKN Wellness can guide clients through teeth straightening and Invisalign treatment pathways. Invisalign packages with exclusive discounts may be available after consultation.

Yes. Many clients want a complete approach to confidence, combining smile care, whitening, skin health and subtle facial aesthetics. SKN Wellness can help plan treatments in a logical order so the final result feels balanced and natural.

SKN Wellness supports clients in Hertfordshire through locations including Hemel Hempstead, St Albans and Watford, with access to professional skincare, dental wellness and clinic-led aesthetic care.

Yes. SKN Wellness has a Northwood location for clients seeking professional skincare, oral wellness, smile care and facial aesthetics near Northwood, Ruislip, Pinner and the wider North West London area.

Yes. Products sold by SKN Wellness are genuine and sourced through authorised suppliers and professional channels.

Stop using the product immediately and contact SKN Wellness as soon as possible for clinical advice. If symptoms are severe, urgent or worsening, seek medical help promptly.